Talksy - Privacy Policy

Last updated: 2023.07.18

Talksy is a global language platform developed and operated by GLOBAL CONNECTION TECHNOLOGIES LIMITED (hereinafter referred to as "we" or "our"). We attach great importance to your privacy and personal information, and are always committed to protecting your privacy. In order for you to better use Talksy, we have specifically laid out how and what kind of information we collect, use, and safeguard when you use our services in this Privacy Policy.

Before using our services, please read our Privacy Policy carefully. Unless you have read and accepted all the terms of this agreement, please stop using Talksy immediately. Once you check or click the "Agree and continue" button, you are deemed to have fully understood and accepted this Privacy Policy.

Part One Definitions

User: hereinafter referred to as "you" or "user" refers to individuals or organizations that register, log in, use, browse, or obtain services under this policy.

Personal information: refers to all kinds of information recorded electronically or in other ways that can be used alone or in combination with other information to identify the identity of a specific person, or reflect the activities of a specific person.

Part Two Contents

This privacy policy will help you understand the following:

Information We Collect
Information Storage
Information Security
How We Use Information
Disclosure to Third Parties
Children's Information Policy
Contact Us

1. Information We Collect

(1) Register an account

When you register for Talksy, we will collect your device's MAC address and unique device identification code to identify you as a Talksy user. If you log in to Talksy using Apple ID, Facebook, Gmail, we will collect your Apple ID, Facebook, or Gmail unique identifier to synchronize your data and enable you to log in using different devices. After you register or log in with a third-party account, your third-party account will be bound to your Talksy account, but you can choose to unbind the account in [Settings→Account→Binding Info].
When you create your Talksy ID, we will collect the following personal information: email address. This will help us provide you with improved service and a better user experience.

(2) Providing network security and operational security

To protect your account, network, and operation and system security and prevent phishing, website fraud, and Trojan viruses during your use of Talksy, our server will automatically record the information sent by your mobile phone ("log data"). The log data will include various related information (such as mobile operator, device model, operating system and version, client version, Android ID, device resolution, package name, device settings, process, and unique device identifiers, and software and hardware characteristics) as well as device location-related information (such as IP address, GPS location, and WLAN access point, Bluetooth, and base station sensor information).

(3) Microphone-based functions

You can use the microphone for voice chat by enabling the microphone permission. Please know that even if you allow microphone access, we will only obtain voice information through the microphone when you actively click the microphone icon in the client.

(4) Functions based on storage permissions

When you upload/update your account avatar or post graphic/video content, we will need to access your device storage/album in order to publish pictures and text information. If you refuse to enable the above permissions, we will not be able to provide you with the aforementioned functions. Note, this will not affect the use of other Talksy functions.

(5) Other circumstances

According to relevant laws, regulations, and national standards, in the following situations, we will collect and use your personal information without asking for your authorization:

When it is directly related to national security, national defense security, and other national interests; directly related to major public interests such as public safety, public health, and public knowledge;
When it is directly related to criminal investigation, prosecution, trial and execution of judgments;
In order to protect your or other individuals’ life, property, reputation, and other major legal rights, but it is difficult to obtain the consent of the person;
When the personal information collected is disclosed to the public by yourself;
In order to collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
When it is necessary for signing and fulfilling the contract according to your requirements;
When it is necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and disposing of product or service failures;
When it is necessary to carry out statistical or academic research in public interest, and when it provides the results of academic research or description to the outside, the personal information contained in the results is de-identified;
Other circumstances stipulated by laws and regulations.

2. Information storage

(1) Method and period of information storage

We will store your information in a secure way, including local storage (for example, data caching within the app), database, and server logs.
Under normal circumstances, we will only store your personal information for the time necessary to achieve the purpose of the service or under the conditions stipulated by laws and regulations. You can choose to delete your data history and other personal information provided and generated when you use our services. When you delete any of your personal information, we will immediately delete the corresponding data accordingly.

(2) Managing and retaining your information

Legal obligations and issues: We keep your information for legal reasons such as when we have a legal obligation to retain data, to enforce and prevent violations of our Terms, or if necessary to protect rights, property, and users.
Operational retention needs: We do not retain your messages when providing our services (except in the limited circumstances set out above), and so once your messages are delivered they are deleted from our servers. However, if a message cannot be delivered immediately, we keep it in an encrypted form on our servers for up to 30 days as we try to deliver it, after which it is deleted. Your public information will be retained until you delete your account and withdraw from the agreement, including your profile information and the moments you posted. All of these data will be deleted or anonymized.

3. Information Security

(1) Data protection

We have taken extensive technical and organizational measures to secure your data against potential risks, such as unauthorized login or access, unauthorized perusal, amendment, or distribution, and against loss, deletion, or misuse.
In order to protect your personal data against unauthorized access by third parties when being transmitted, we secure data transmissions, if necessary, using SSL and TLS encryption. This is a standard encryption procedure for online and mobile services.

(2) Regarding video and audio chats

We will not monitor, record, or broadcast audio chat sessions at any time. We recommend that you exercise caution in disclosing any information, personal or otherwise, during a video or chat session.

(3) Security incident handling measures

In the event of personal information leakage, damage, loss, or other security incidents, we will activate emergency plans to prevent the expansion of security incidents. After a security incident occurs, we will promptly inform you of the basic situation of the security incident, as well as the handling and remedial measures we are about to or have taken, in the form of push notifications, emails, etc. If it is difficult to notify users one by one, we will issue a warning through announcements and other methods.

(4) How you can manage your information

When you find that there are errors in our processing of information about you, you have the right to request us to make corrections. In the process of providing services, you may need to activate some device permissions, such as notifications, microphone etc. You can choose to turn off some or all of the permissions in the [Settings] of your device at any time to stop Talksy from collecting your personal information.
You can submit an account cancellation application on the Talksy app by emailing support@talksy.ai. We will delete your corresponding personal information immediately. The processing of your information is generally completed within 1-2 business days.

4. Information Usage

We strictly abide by laws and regulations and agreements with users, and use the collected information as described in this privacy policy to provide you with better services.

We use your personal information to analyze user demographics.
We may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
We do not treat log data as personal information or use it in association with other personal information, though we may aggregate, analyze, and evaluate such information for purposes such as understanding or improving the services.
The user's public information includes name, age, profile picture, current city, and time zone. We will never show your exact location or email address. You can choose not to share any information with other users in your profile settings.
Device information: We will receive and record information about the device you use according to the specific permissions granted by you during the software installation and use (such as IMSI identification code, device model, operating system and version, client version, device resolution, package name, device settings, process and unique device identifiers, and software and hardware feature information) as well as information about the location of the device (such as IP address, GPS location and WLAN access point that can provide relevant information, Bluetooth, and base station sensor information).
Please note that separate device information and log information are information that cannot identify a specific natural person. If we combine this type of non-personal information with other information to identify specific natural persons, or combine it with personal information, this type of non-personal information will be treated as personal information during the combined use. Unless your authorization is obtained, or laws and regulations provide otherwise, we will anonymize and de-identify this type of personal information.

5. Disclosure to Third Parties

(1) Principle

If you approve of our services, your account will be governed by Talksy's respective privacy policies. Personal information will only be used by Talksy to provide or improve our products, services; it will not be shared with third parties for their marketing purposes.
The accessed third-party service is operated by the relevant third party and is subject to the third party's own terms of service and information protection statement (not this "Talksy Privacy Policy").
We will only share your information for legitimate, necessary, and specific purposes. For third-party service providers with whom we share information, we will require them to fulfill relevant confidentiality obligations and take corresponding security measures.
At the same time, we collect and use this analytical information in an aggregated form, so we cannot reasonably manipulate it to identify any specific individual user.

(2) Accessed third-party SDK directory:

The following personal information is stored and used until the user cancels membership or reaches the term of the entrusted agreement.

Third-party SDK: YiDun

Purpose: Identify risky accounts and devices, so that we can maintain the quality of users in the community

Types of personal user data obtained: (1) Device information, device unique identification code (device serial number, IMEI, MAC address, Android ID, IDFV, IDFA), device brand, device name, device model and device system type, detailed settings and version information.(2) Log information, including 1) Network related information: device IP address, router identification (BSSID, SSID, MAC) and IP address, network operator information, network connection status; 2) Operation information: end user boot, click, Installation behavior information, sensor information, positioning permission (iOS system needs to obtain positioning permission to obtain WIFI information).(3) Application information, including the Bundle ID of the iOS application and/or the application package name of the Android application, the application name and version number, and the application signature information.

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Third-party SDK: Facebook